Delete in the app

Sign in, open Profile, choose Delete account, and confirm. This submits the deletion immediately. Administrators or accounts that own shared organisational content must contact support first so CPL&R can transfer that content safely; no account data is removed until the transfer is resolved.

If you cannot sign in

Email support@pcc-app.co.uk from the address used for your account and ask for Pharmacy Community Connect account deletion. CPL&R may verify your identity before processing the request.

Data deleted

The deletion process removes your app profile, pharmacy link, push tokens and delivery records, notification preferences, notice read state, message participation, Terms acceptance and messaging-safety data, optional MHRA read-confirm records, named pilot invitation, and Clerk login account where configured.

Data that may be retained

Minimal admin audit records and limited provider security, request, or backup records may be retained where required for governance, security, fraud prevention, legal obligations, or documented provider retention schedules. See the privacy notice for more detail.

Questions

For account help, email support@pcc-app.co.uk. For privacy rights or questions, email privacy@pcc-app.co.uk.